Legal
These Terms govern your use of MezaSync — our website, mobile app, restaurant portal, delivery tools, and related services. By creating an account or using MezaSync, you agree to them.
By accessing or using MezaSync (including browsing public restaurant pages, registering, placing orders, managing a restaurant, or accepting deliveries), you confirm that you can form a binding contract and that you accept these Terms and our Privacy Policy. If you do not agree, do not use the services.
If you use MezaSync on behalf of a business (for example a restaurant), you represent that you have authority to bind that business to these Terms.
People who browse menus, place orders, pay (including cash on delivery), track status, chat about orders, and leave reviews.
Owners, managers, chefs, and staff who operate branches, menus, offers, order tickets, and delivery assignment from the portal or app.
Delivery persons who receive assignment requests, navigate to branches and customers, update status, and may collect COD payments.
MezaSync administrators and support agents who manage users, restaurants, cuisine types, system settings, and support chats.
MezaSync may include, without limitation:
Features may vary by role, device, region, and account permissions. We may update, pause, or discontinue features with reasonable notice when practical.
You must provide accurate information (name, email, phone, and other details we request). You may sign in with email/password or supported third-party providers (such as Google) where available.
Keep your credentials confidential. You are responsible for activity under your account. Notify us promptly if you suspect unauthorized access.
Access to restaurant portals, delivery tools, and admin areas is limited to authorized roles. Restaurant owners are responsible for the staff they invite and the actions those staff take inside their organization.
A single person may hold more than one role over time (for example customer and delivery partner). Each role’s obligations apply when you act in that capacity.
You may browse public branch and menu information without ordering. Distance, ratings, opening hours, and availability are shown for convenience and may change.
Provide a complete, reachable delivery address and any access notes. If you are outside a branch’s delivery range, checkout may be blocked or the restaurant may cancel the order.
Cancellation eligibility depends on order status and restaurant policies. For missing items, quality concerns, or delivery problems, use in-app order chat or Contact Support as soon as possible so we can help coordinate a resolution with the restaurant and/or delivery partner.
Reviews must be honest, based on your experience, and free of unlawful, abusive, or misleading content. We or restaurants may flag or remove reviews that violate these rules.
Owners may grant staff access (managers, chefs, and other roles). Staff must use MezaSync only for legitimate restaurant operations. Owners remain responsible for staff conduct and for safeguarding portal access.
Restaurants may assign delivery to restaurant staff or request platform delivery partners within configured radius rules. You must only assign or request drivers for real orders and must not misuse location or contact data obtained through MezaSync.
Promotions you create must be clear, lawful, and honored for eligible orders during the stated period.
You grant MezaSync a non-exclusive license to host and display your logos, covers, menus, and related content as needed to operate the marketplace.
Delivery partners must be legally permitted to perform deliveries, provide accurate profile information, and behave professionally toward customers and restaurants. Harassment, theft, unsafe driving, or fraud may result in immediate removal.
When you mark yourself available or accept assignments, MezaSync may use your device location to match nearby orders, show distance to restaurants, and support live tracking where enabled. Keep location permissions accurate while on active deliveries.
If an order is cash on delivery, collect the amount shown for that order, handle cash securely, and follow restaurant or platform instructions for remittance and payment confirmation. Do not request tips or extra fees outside what MezaSync or the restaurant authorizes.
Unless a separate written agreement says otherwise, delivery partners using MezaSync are independent service providers — not MezaSync employees — and are responsible for their own taxes, insurance, and compliance with local transport rules.
MezaSync administrators may manage users, restaurants, cuisine types, feature settings, support threads, and system health. Support agents may access chat and account details needed to resolve tickets. Admin powers must be used only for legitimate platform operations and in line with internal policies and applicable law.
Unless additional payment methods are enabled and shown at checkout, MezaSync currently supports cash on delivery (COD) for many mobile orders. Payment status (pending, completed, failed, refunded) may be updated by restaurants, delivery partners, or platform tools when payment is confirmed.
MezaSync provides chat for order support, customer support, and operational coordination. Messages may be stored to provide the service, resolve disputes, and improve safety. Do not send unlawful, abusive, or spam content. We may send transactional emails and push notifications about orders, deliveries, chat messages, and account notices. You can manage push preferences in the app where available.
Nearby restaurant discovery, delivery range checks, driver matching, and navigation rely on location data and map providers. Location accuracy depends on your device and permissions. You can revoke location permission in device settings, but some features will then be limited or unavailable.
You agree not to:
MezaSync branding, software, and site design are owned by MezaSync or its licensors. Restaurant names, logos, and menu content remain owned by the respective restaurants. You may not copy or reuse MezaSync materials without permission, except for ordinary use of the services.
MezaSync is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted service, error-free maps, exact delivery times, or that every restaurant or driver will remain available. Food quality, preparation, and packaging are the responsibility of the restaurant; safe transport after pickup is the responsibility of the assigned delivery partner, subject to applicable law.
To the fullest extent permitted by law, MezaSync and its operators are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from your use of the platform or from interactions between customers, restaurants, and delivery partners. Our aggregate liability for claims relating to the services is limited to the greater of (a) the fees you paid to MezaSync (if any) in the three months before the claim, or (b) a modest amount required by mandatory consumer law in your jurisdiction.
Nothing in these Terms excludes liability that cannot be excluded under applicable law (including certain consumer rights).
You may stop using MezaSync at any time. We may suspend or terminate access if you violate these Terms, create risk for other users, fail to pay amounts owed where applicable, or if we discontinue the service. Restaurants and delivery partners may also lose access if they repeatedly fail to fulfill commitments or misuse the platform. Provisions that by nature should survive (including IP, disclaimers, and liability limits) continue after termination.
We may update these Terms to reflect new features, legal requirements, or operational changes. The “Last updated” date will change when we do. Continued use after updates constitutes acceptance of the revised Terms, except where local law requires additional consent.
Questions about these Terms: use Contact Support in the MezaSync app Settings, open a support chat on the web when signed in, or visit About MezaSync.